Shipping & Customs

Welcome to HATCAP's Shipping and Customs page! We are committed to providing you with a worry-free shopping experience, so we will provide detailed information about product shipping, logistics processes, and customs-related matters here. Please read the following carefully to understand our fees and timelines. If you have any questions, our customer service team is always available to answer your questions.

Processing Your Order

All orders will be processed and shipped within 1 to 2 business days after payment is completed.

Shipping Information

HATCAP supports shipping to the United States, France, the United Kingdom, Germany, Canada, and Italy. Other countries/regions are not currently supported. Shipping costs in different countries/regions are inconsistent, please check the shipping costs in the corresponding country/region.

Shipping Methods Order processing time Shipping Time Costs
United States 1~2 working days 3~7 working days

$6.99
(Free shipping over $29)
France, United Kingdom, Germany 1~3 working days 7~12 working days $7.99
Canada, Italy 1~3 working days 7~12 working days $8.99

The time it takes for customers in the United States to receive their packages is: order processing time (1~2 working days) + logistics transportation time (3~7 working days) = 4~9 working days

The time it takes for customers in France, the United Kingdom, and Germany to receive their packages is: order processing time (1~3 working days) + logistics transportation time (7~12 working days) = 8~15 working days

The time it takes for customers in Canada and Italy to receive their packages is: order processing time (1~3 working days) + logistics transportation time (7~12 working days) = 8~15 working days

We work hard to ensure that every package is delivered on time and in good condition, but we have no control over the condition of a package once it has been dispatched.

We are not responsible for lost or stolen packages, but if there are problems in transit we are happy to help.

We are unable to make changes once an order is in transit. If you would like to change the shipping information on your order, please contact us before receiving the shipping email.

Before contacting us, we recommend that you double check your tracking number to confirm the status of your order. Order Status:

Order pending :
  • If your order shows that it is pending, please wait patiently. All orders will be processed within 1~ 2 working days after placing the order.
Mark as delivered :
  • Check with your neighbors, other members of your household, your leasing office, and/or your building manager to see if a package was mistakenly accepted or delivered to them (this happens often).
  • If marked as delivered within the last 24 hours, please allow an extra day (unless your event is urgent) as carriers sometimes mark packages as delivered early. If it still hasn't arrived within 48 hours, please contact us.
Still in transit :
  • Carriers may be experiencing delays and have updated their estimated delivery times. As long as the tracking status has been updated recently (within the past 2-3 days), everything should be fine, just wait for the package to arrive.
  • If you're still concerned, you can contact your carrier directly to see if you can get an update. Carriers will always have the most up-to-date information.
To be delivered :
  • If your tracking status shows delivery pending, contact the carrier to see if they can provide you with an explanation.
  • Occasionally, packages are marked as pending if conditions are too dangerous for the driver or if the carrier is experiencing issue

Taxes, duties and rates

HATCAP is responsible for payment of applicable customs fees, import duties and taxes. We strive to ensure delivery at no additional cost to our customers. If you have any questions or concerns about customs fees or taxes, please contact us at the following email address: info@hatcap.com.