We take the security of your personal info seriously. Our website uses SSL encryption to protect your data, and we follow industry-standard security practices to make sure your payment info stays secure during the transaction process.

We currently support the following payment methods: PayPal, Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, Shop Pay.

All orders are processed in USD, using the latest exchange rates.

We process orders super quickly to ensure speedy delivery. If you need to cancel or modify your order, reach out to our customer service team ASAP. We'll do our best to accommodate your request, but we can't guarantee changes once an order has been processed. Because once your order is shipped, we cannot modify any content about the order.

If you haven’t received an order confirmation email, there are several possible reasons:

1. Sometimes these can end up in your junk or spam folder so check there.

2. Maybe your order has not come through. You need to contact us and we'll help you check if your order is complete.

3. Please confirm whether your email address is filled in correctly. If you fill in the wrong email address, you will not be able to receive it. Contact us and we will change the correct email address and resend you an order confirmation email.

For customers in the United States, the shipping fee is $6.99. When the order amount is greater than $29, the shipping fee is free.

For customers in France, Germany, and the United Kingdom, the shipping fee is $7.99.

For customers in Canada and Italy, the shipping fee is $8.99.

Orders from customers in the United States will be shipped within 1-2 business days. Orders from customers in France, Germany, the United Kingdom, Italy, and Canada will be shipped within 1-3 business days. For more information, please refer to our Shipping Policy page https://hatcap.top/pages/shipping-customs.

Yep, we offer international shipping. If you have difficulty when placing an order, kindly send us an email and we'll do our best to get you covered. Head to our Terms page https://hatcap.top/pages/shipping-customs, for more info on international shipping rates, delivery times, and any extra fees that may apply.

1. Please request a return within 30 days upon reception.

2. Your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@hatcap.top. If your return is accepted, we’ll send you an instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

1.Yep. And the fastest way to ensure you get what you want is to contact mdog customer service through email: info@hatcap.top

2. There is only one chance to return and exchange, please confirm before returning

We will not pay for the shipping incurred during returns and exchanges, except for the item arrives damaged or faulty when delivered to you, the package lost or damaged, etc.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.It may take 2-3 business days after receiving your returned item.